SHEET 02 — WORK5 ENTRIES · 30+ YEARS
§ 01Career trace
Work history — an AI/data product practice, built across decades.
Every role below sits on the same line: AI, data science and analytics products. The deployment environment has mostly been the electric sector — investor-owned utility, retail electric provider, R&D institute — plus crossover stints in tech (HP, Questia, Compaq) confirming the playbook travels.
- Jun 2023 — PresentInvestor-Owned Utility · The Woodlands, TXAI Product Manager (Apr 2025 → Present) · Customer Excellence, Data Analytics & Governance (Jun 2023 → Apr 2025)
- Lead the AI product portfolio for an IOU serving 3M+ customers across four states — generative-AI, agentic and predictive capabilities across Customer Insights, Metering Intelligence, and Product Development & Sales — operationalized inside a regulated environment.
- Drive cross-functional customer-journey analytics consumed by customer operations, billing and digital channels to reduce friction and lift experience metrics — defining outcome KPIs and the data products that move them.
- Built and rolled out the enterprise data management & governance strategy for the analytics organization — stewardship, lineage and quality practices that meet regulator and rate-case rigor and underpin every downstream AI use case.
▼ STEP 02 - Mar 2021 — Jan 2022Retail Electric Provider · Houston, TXDistributed Energy Resources, Product Development & Analytics
- Built optimization and segmentation models on public datasets to tune DER operating parameters and target EV adopters, informing pricing, channel and acquisition strategy.
- Designed and launched the DER pilot portfolio (Solar, Storage, Smart Panels, EV Chargers) for the largest U.S. clean-energy company's Texas retail subsidiary — bridging analytics, product strategy and field execution.
▼ STEP 03 - Dec 2017 — Mar 2020Global utility R&D · Charlotte, NCData Science & Analytics Initiative Lead
- Led the data-science transformation across the global utility R&D institute — enterprise data platform, data lake, Informatica-based governance, and a standardized data-science process serving research programs across major U.S. and international utility members.
- Stood up the shared data-science platform that became the analytical backbone for cross-program research across grid, generation, environment and end-use — paired with the change-management program that embedded governance into long-running ML workflows.
▼ STEP 04 - 2002 — 2016Retail Electric Provider · Houston, TXPrincipal — Product Innovation & Capabilities Development (2008–2016)
- Built and led the cross-functional team of product managers, data scientists and engineers delivering Reliant's customer-facing analytics suite: Usage Disaggregation, Peer Compare, HVAC Anomaly Detection, Virtual Energy Audits, Thermostat Simulation, Outage Detection, Weather-Normalized Usage and Premise-Level Forecasting.
- Retail Big Data Program Lead: authored the strategy and led execution of the corporate-wide advanced-analytics program; delivered the first retail big-data PoC (Dec 2013). Resulting Hadoop / HBase / Spark platform cut data-processing times by up to 99% and became the foundation for premise-level forecasting and high-frequency AMI ML workloads.
- Built Reliant's smart-meter data capability — an in-house MDMS handling a 3,000× volume increase in meter data, Texas' first and largest ZigBee Home Area Network deployment, and Reliant's role in the Smart Meter Texas data portal — i.e. the data substrate every downstream analytic depended on.
- Standards leadership: Board, ZigBee Alliance and NIST Smart Grid Interoperability Panel (electric-retailer seat); Retail Lead for the Texas AMIT; NAESB representative — shaping data and interoperability standards still in use across the industry.
- Earlier Reliant roles (2002–2008): IT Operations & Analytics Manager and Project Manager — built the SLA / KPI scorecarding analytics governing the Accenture sourcing relationship; led TX SET EDI market-transaction upgrades and a bill-print outsourcing initiative delivering $1.2M annual savings.
▼ STEP 05 - 1990s — 2017Houston, TXData Science Program Manager (HP) · Manager, Data Quality (Questia) · Advanced Technologies (Compaq)
- HP Inc.: drove an ML use-case pipeline from concept to production on Spark / AWS / Databricks for Personal Systems engineering — the first cross-industry confirmation that the playbook travels.
- Questia: managed data quality for the world's then-largest text-to-XML digitization program — 20M pages, 6,000 contractors — a DQ problem at the scale modern LLM training corpora face today.
- Compaq: delivered $10M in product-cost reductions through design and manufacturing optimization; certified Six Sigma Black Belt — the statistical-rigor foundation that still shows up in every model eval I run.